Deposit & Refund Policy
Last updated: 2026/06/13
1. Deposits
Project deposits paid via PayFast reserve your slot on our delivery calendar and cover initial discovery, planning and design work. Deposits are non-refundable once design or development work has commenced.
2. Cancellation window
You may cancel within 48 hours of paying a deposit for a full refund, provided no work has started. Email support@nexsuslabs.com to request cancellation.
3. Hosting
Monthly hosting is billed in advance and is non-refundable for the current month. You can cancel at any time and will not be billed again. Annual plans are pro-rated for unused full months minus any setup costs.
4. Failed deliverables
If we fail to deliver an agreed milestone within the agreed timeframe and the cause is solely on our side, you may request a refund of the unused portion of the deposit.
5. Chargebacks
Before raising a chargeback please contact us — most disputes are resolved within 48 hours.